Professional Experience
ENTAG (MSP)
Senior Systems Administrator | Brisbane, QLD
Dec 2023 – Present
- Lead the management and optimization of Microsoft 365, Windows Server, and Azure environments, ensuring seamless IT operations and security compliance.
- Administer advanced networking systems, including VLANs, VPNs, and VMware Hypervisors, to maintain efficient and secure infrastructure.
- Automate key operational tasks using PowerShell scripting, resulting in enhanced system performance and reduced manual workloads.
- Provide Level 3 technical support, troubleshooting complex infrastructure issues and ensuring timely resolutions for internal teams and clients.
- Collaborate on system upgrades, migrations, and projects to continuously improve performance and business efficiency.
COMMVAULT
IT Support Engineer | Adelaide, SA
Nov 2021 – Dec 2023
- Delivered Level 3 technical support across Azure and AWS environments, deploying and managing virtual machines and cloud storage solutions.
- Troubleshot and resolved cloud network connectivity issues, while configuring VPNs, firewalls, and security policies.
- Utilized PowerShell scripting to automate and streamline cloud management tasks, improving operational efficiency.
- Worked closely with development and IT teams to address complex technical challenges and improve system performance.
- Earned recognition for providing exceptional customer service and technical expertise.
Department for Education (South Australia)
IT Support Engineer | Adelaide, SA
June 2020 – Nov 2021
- Managed Windows Server environments, utilizing SCCM and WSUS to maintain system integrity and security.
- Configured and maintained VMware and Hyper-V virtualization platforms, improving resource utilization and performance.
- Automated system administration tasks with PowerShell, reducing time spent on manual operations and increasing overall efficiency.
- Provided technical support to educational institutions, troubleshooting network, server, and hardware issues across multiple sites.
ADFA CO. (MSP)
Systems Engineer | Tehran, Iran
Dec 2015 – Feb 2020
- Installed, configured, and maintained network infrastructures, including Cisco routers, switches, and FortiGate firewalls, ensuring robust security and performance.
- Administered Active Directory and Exchange Servers, leading system migrations and upgrades to improve network efficiency and reliability.
- Managed VMware and Hyper-V virtualization solutions, deploying and maintaining virtual environments to optimize resource utilization.
- Provided hardware troubleshooting and network support, ensuring seamless IT operations across various client environments.
Aawaat Co.
System Administrator | Tehran, Iran
Mar 2013 – Dec 2015
- Administered IT infrastructure, including Windows Servers, routers, and firewalls, ensuring optimal system performance and security.
- Implemented server virtualization, application deployment, and unified communications solutions to enhance business efficiency.
- Led server upgrades to newer Windows Server editions, improving system stability and performance.
